It is illegal to sell tobacco products to a person under 18. It is illegal to purchase a tobacco product for use by a person under 18.
Welcome to The Cigarette Hub. These Terms & Conditions govern your access to and use of our website, including any purchases made through our online store. By browsing our website or placing an order, you agree to comply with the terms outlined below. If you do not accept these terms, please discontinue use of our website.
The Cigarette Hub offers tobacco products intended exclusively for adults.
By accessing our website or submitting an order, you confirm that you are at least 18 years old and legally eligible to purchase tobacco products under the laws applicable to you.
Australian law prohibits the sale of tobacco products to individuals under 18 years of age, as well as purchasing tobacco products on behalf of someone under 18.
All purchases are subject to product availability and acceptance by The Cigarette Hub.
Once you submit an order, we will send an order confirmation email containing your order reference and payment instructions. Please note that receiving an order confirmation does not necessarily mean your order has been fully accepted. Orders will be processed after payment has been received and verified.
We reserve the right to reject, cancel, or restrict an order where necessary, including in cases involving incorrect pricing, stock shortages, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.
All prices displayed on our website are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
We make reasonable efforts to ensure that product descriptions, prices, availability information, and other website content are accurate and current. However, occasional errors or omissions may occur. Where necessary, we reserve the right to correct inaccurate information or update website content without prior notice.
Images displayed on our website are intended as a general guide. Actual product packaging, labels, branding, or appearance may differ from the images shown.
The Cigarette Hub currently accepts payments through Bank Deposit and PayID.
When making a payment, customers should include their order number and name in the payment reference wherever possible to help us identify and allocate the payment correctly.
Orders will proceed to processing only after the required payment has cleared and been verified. In some cases, we may ask customers to provide payment confirmation or a receipt to help us verify a transaction and avoid processing delays.
We provide delivery services to eligible residential addresses, commercial addresses, PO Boxes, and parcel lockers within Australia. International shipping is not available.
Applicable shipping charges and estimated delivery information are displayed on our website and may be revised from time to time.
Orders placed before 11:00 AM are generally prepared for dispatch on the same business day. Orders received after 11:00 AM are usually prepared on the next business day.
Delivery estimates are provided as a guide only and are not guaranteed. Actual delivery times may be affected by the destination, courier availability, weather events, public holidays, operational disruptions, or other circumstances outside our reasonable control.
After an order has been handed over to the delivery provider, the timing of its delivery will depend on the courier's operations. This does not affect any rights you may have under applicable consumer law.
We understand that customers may value privacy when receiving their orders. Accordingly, we aim to use discreet external packaging without obvious descriptions of the products inside the parcel.
The packaging used may vary depending on the dimensions, quantity, and handling requirements of the items ordered.
Due to the nature of tobacco products and the regulatory requirements that may apply to them, we do not generally accept returns or offer refunds or exchanges for purchases made due to a change of mind.
We take care when preparing orders and check items before dispatch to help ensure that the correct products are supplied.
If your order arrives with missing, incorrect, or damaged items, please contact us as soon as reasonably possible after receiving your delivery. We will review the circumstances and determine the appropriate resolution.
Nothing in these terms is intended to exclude or limit any consumer guarantees, rights, or remedies that cannot lawfully be excluded or limited under the Australian Consumer Law.
When using our website, you agree to act lawfully and avoid any activity that could interfere with the website's operation, security, or availability.
You must not attempt to access restricted areas, obtain unauthorised access to our servers or systems, disrupt website functionality, or use the website in a manner that violates applicable laws.
We reserve the right to take appropriate action where website use breaches these requirements.
To the maximum extent permitted by applicable law, The Cigarette Hub will not be responsible for losses or damages arising from the use of our website, purchases made through our store, delivery delays, temporary website outages, or reliance on information published on our website.
This limitation does not apply to any liability, consumer guarantee, right, or remedy that cannot legally be excluded or restricted under the Australian Consumer Law or other applicable legislation.
All materials published on this website, including written content, photographs, graphics, logos, product descriptions, and website design elements, are owned by The Cigarette Hub or used under appropriate authorisation.
These materials are protected by applicable intellectual property laws. You must not reproduce, distribute, modify, or commercially use website content without prior written permission, unless such use is permitted by law.
The Cigarette Hub may revise these Terms & Conditions periodically to reflect changes in our business operations, website services, or applicable legal requirements.
Any revised terms will be published on this page and will generally take effect from the date of publication, subject to applicable legal requirements.
We recommend checking this page periodically to remain informed of the terms governing your use of our website.
If you have any questions or require clarification regarding these Terms & Conditions, please get in touch with us through our Contact Us page.
Our team will be happy to review your enquiry and provide assistance where appropriate.
It is illegal to sell tobacco products to a person under 18. It is illegal to purchase a tobacco product for use by a person under 18.
