It is illegal to sell tobacco products to a person under 18. It is illegal to purchase a tobacco product for use by a person under 18.
At The Cigarette Hub, protecting your privacy and handling your personal information responsibly are important to us. This Privacy Policy outlines the types of information we may collect, how we use and store that information, and the circumstances in which it may be shared when you browse our website or purchase products from us. By accessing or using our website, you acknowledge the practices set out in this policy.
We may collect personal information when you place an order, register an account, contact our team, sign up for promotional emails, or interact with our website in other ways.
The information collected may include your full name, email address, contact number, billing and delivery addresses, purchase details, and order history.
When you browse our website, we may also gather technical information automatically, such as your IP address, browser type, device details, pages visited, and interactions with our website. This data helps us understand how visitors use our website and identify opportunities to improve our services.
The personal information we collect may be used for the following purposes:
Where you have opted in to receive marketing communications, we may also send you information about promotions, special offers, new products, and other relevant updates. You can opt out of marketing emails at any time by following the unsubscribe instructions provided in the email.
Our website may use cookies and similar tracking technologies to support essential website functions, retain browsing preferences, measure website performance, and better understand visitor behaviour.
You can adjust your browser settings to block or remove cookies if you prefer. However, restricting cookies may prevent certain website features from working as intended.
The Cigarette Hub does not sell or rent customers' personal information to third parties.
To operate our business effectively, we may provide relevant information to external service providers that perform services on our behalf. These may include payment service providers, delivery companies, website hosting providers, website analytics services, and email marketing platforms.
We limit the information shared with these providers to what is reasonably necessary for them to perform their services.
In certain circumstances, we may also disclose personal information when required or authorised by law, in response to a valid legal request, or when necessary to establish, exercise, or defend our legal rights.
We take reasonable precautions to safeguard the personal information entrusted to us against loss, misuse, unauthorised access, modification, or disclosure.
Although we take steps to maintain appropriate security measures, no online platform or electronic storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security for information transmitted or stored electronically.
You may contact us to request access to the personal information we hold about you. If you believe any of your information is incorrect, incomplete, out of date, or misleading, you may also ask us to update or correct it.
Please submit your request through our Contact Us page. We will review and respond to requests in accordance with applicable privacy laws.
Our website may occasionally include links to third-party websites or online services. These external websites operate independently and may have their own privacy policies and data-handling practices.
The Cigarette Hub is not responsible for how third-party websites collect, use, or protect your information. We recommend reviewing the relevant privacy policy before sharing personal information with any external website.
We may revise this Privacy Policy periodically to reflect changes to our operations, website features, information-handling practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page, along with the revised update date where appropriate. Unless otherwise stated or required by law, changes will take effect when the updated policy is published.
We encourage customers to review this page occasionally to stay informed about how their personal information is handled.
If you have any questions about this Privacy Policy, wish to enquire about the personal information we hold, or would like to raise a privacy-related concern, please contact us through our Contact Us page.
We will do our best to address your enquiry and assist you with your request.
It is illegal to sell tobacco products to a person under 18. It is illegal to purchase a tobacco product for use by a person under 18.
