Contact Us
We're Here to Help!
Have a question about an order, payment, or delivery? The team at The Cigarette Hub is here to assist with your enquiries. Whether you need help understanding our ordering process or require an update on an existing purchase, we're happy to help where possible.
We aim to provide clear communication, helpful customer support, and a straightforward online shopping experience for our customers across Australia.
Contact Information
For assistance, please contact us by email or WhatsApp. We aim to respond to enquiries as promptly as possible during our regular business hours.
Email: info@thecigarettehub.com
WhatsApp: 61450596859
Order Enquiries
If your enquiry relates to an existing order, please include the following details in your message:
Order number
Full name (used when placing the order)
Brief description of your enquiry
Providing these details helps us identify your order and understand how we can assist you.
For payment enquiries, you may also include your payment reference or relevant transaction details. Please do not send passwords or other sensitive financial information by email.
Customer Support Hours
Our customer support hours are:
Monday to Friday, 8:00 AM – 9:00 PM (AEST/AEDT, as applicable)
Messages received outside these hours, on weekends, or on public holidays will be reviewed as soon as possible during the next available business period.
Before Contacting Us
You may be able to find an answer to your question in one of our website information pages:
Shipping & Payment Information – Details about payment methods, shipping costs, order processing, and delivery estimates.
Returns & Refund Policy – Information about damaged items, incorrect orders, refund requests, and applicable consumer rights.
Terms & Conditions – The terms governing website use and purchases.
Reviewing these pages may help you find the information you need without waiting for a response.
Serving Customers Across Australia
The Cigarette Hub provides website information and order support for customers across Australia, subject to applicable laws and delivery restrictions. We aim to make it easy for customers to find relevant information about their orders, payment arrangements, and delivery status.
For questions about an existing purchase or our website services, please contact our team using the email address above.
Thank you for visiting The Cigarette Hub. We appreciate your feedback and enquiries and will do our best to provide a helpful response.
We look forward to assisting you.