It is illegal to sell tobacco products to a person under 18. It is illegal to purchase a tobacco product for use by a person under 18.
At The Cigarette Hub, we want to make your shopping experience as convenient and hassle-free as possible. This page explains our accepted payment methods, order processing times, shipping options, delivery estimates, parcel tracking, and packaging procedures.
We currently accept the following payment options:
To help us identify your payment and process your order efficiently, please include the following details in your payment reference or description:
Your Full Name + Your Order Number
Your order number can be found in the confirmation email sent after you complete checkout.
Orders will be prepared for processing once the payment has been received and successfully verified.
If you would like to help us confirm your payment sooner, you may send a copy or screenshot of your payment receipt via email or WhatsApp after completing the transfer. This is optional but may assist with faster payment verification.
We aim to prepare orders promptly according to the following schedule:
Processing times may be extended during peak trading periods, public holidays, or unexpected operational disruptions. We appreciate your patience if delays occur.
The Cigarette Hub provides delivery across Australian states and territories, including residential properties, business premises, PO Boxes, and parcel lockers.
Please note that we currently ship within Australia only and do not provide international delivery.
Our standard shipping charges are as follows:
Eligible customers should select the free standard shipping option at checkout to apply the relevant shipping offer.
Most parcels arrive within approximately 3–7 business days after dispatch.
Deliveries to Western Australia may require an additional 1–2 business days, depending on the destination and courier service.
Please keep in mind that these timeframes are estimates rather than guaranteed delivery dates. Once your parcel has been collected by Australia Post, delivery schedules and transit delays are managed by the carrier and may be outside our control.
After your order has been dispatched, we will send you a shipping notification email containing your tracking number and a link to track your parcel.
You can follow the tracking link to check the latest available delivery updates and monitor your shipment's progress through Australia Post.
If you have not received your tracking notification, please check your spam or junk email folder first. If the email is still missing, contact our support team for assistance.
We take care to package orders securely and discreetly to help protect customer privacy during delivery.
Our parcels and satchels are prepared without external references to the contents or the name The Cigarette Hub.
Depending on the size and quantity of your purchase, your order may be sent in a durable mailing bag or a sturdy cardboard box to help protect the items while in transit.
We generally do not accept returns, refunds, or exchanges for change-of-mind purchases due to the nature of our products and applicable legal and regulatory requirements.
Each order is checked and packed carefully before dispatch to minimise the risk of packing errors or damage.
If your parcel contains an incorrect item, a damaged product, or another issue relating to your order, please contact our support team as soon as possible after delivery. We will review the matter and work with you to determine the appropriate resolution.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.
Need help with a payment, delivery estimate, tracking number, or existing order?
Please get in touch with The Cigarette Hub through our Contact Us page. Our team will be happy to review your enquiry and provide assistance where possible.
It is illegal to sell tobacco products to a person under 18. It is illegal to purchase a tobacco product for use by a person under 18.
